We start a series of articles about different aspects of the increase online sales. Today we talk about one of the ways to increase online sales contact Standards: response to a phone call, a greeting.
The reaction rate and response.
You see just twenty – thirty nearly identical business offerings pick up the phone and dial the number of the first ad. It takes a minute – do not take the phone. What will you do next? Thrown off and calling on others.
This, at first glance, fines, does not allow you to increase sales, response and reaction rate is important not only during the call. It happens when two or three times you need to call the manager, something to ask or give advice.
Remember, the faster you respond to a potential buyer’s request, the quicker it will be able to convert real and increase their sales.
Standard answer to common questions and objectionsAny customer has their objections, especially if you offer to buy directly. Note these questions and objections. All common questions or objections, you must have at least three standard answer, you need to know online managers. In order to explain what the dignity, etc.
Clients need explanations, objection is not rejection. Buyers just need more information. He is waiting for information to make sure that it really is necessary. He exchanges his money for your product and want to make sure that making the right choice. Therefore, if you have the proper answers, you easily convert a person to a real buyer and increase sales.
Remove the barriers to buying
Look in your web site for the entire sales process from start to finish until the moment of payment, and note all difficulties comments obstacles and eliminate those that are not necessary.
The less movement from order to buy, the higher your sales. Less movement improves the conversion and enable you to increase sales and revenue of your business.